Policy & Procedures
As we focus on having good communication between the office and you as foreman and crewman I want to emphasize a few points.
GENERAL SAFETY - BACKING INTO TROUBLE
When we are walking around on the job, particularly when handling material, we are subject to many dangers. Walking backwards is obviously an essential part of our job but consider the following scenarios that can take place while walking backwards.
I realize I have shown this several weeks ago but it illustrates my point. Let's not do this:)
Notes from the boss
Leadership - Not being envious
Do you struggle with envy? I know I have. Over the years there have been many times that I have been envious over someone else's success, or position, or talent. Sometimes we can laugh about the things we have been jealous about. But when it comes to leadership - envy is no laughing matter. It's the root cause for unhealthy comparison, unnecessary attacks, and wasted energy in a business or a family.
Envy is something we need to be constantly on the lookout for and ready to root out. If we allow it to take root in our hearts and minds, it will make us - and the people we influence - unhealthy and unfocused. It's easy to become so envious of what weems to be going well for others that we lose sight of how much we have to be thankful for in our own situations. The following points are good things to keep in mind on the subject of envy as we lead others.
1. Envy stifles celebration.
When it comes to the success of the people we work with or lead, we have a choice: we can criticize them because we're jealous of their accomplishments, or we can celebrate alongside them. We can't do both. It's only when leaders learn to celebrate the success of others that they can lead in the best way.
2. Envy promotes the lie that life is fair.
We all have an innate desire for justice, which is a good thing, but real justice doesn't mean that everyone gets treated exactly the same. I f you spend all your effort trying to make sure everything is completely fair you are setting yourself up for disappointment. As a leader if your priority is to try to keep everyone happy instead of doing the right thing, you'll bend over backward trying to accommodate the people who are making accusations against you. As a leader it is important that you seek to do what is good and right but it doesn't mean it will be fair to everyone involved. Learning to be okay with this not easy but it is necessary.
3. Envy drags others down
Envy causes us to drag others down. If we get hung up on comparing our success (or lack of success) to the success of others, we tend to pull people down to our level instead of being encouraged by what they're doing and allowing it to produce a healthy drive in us.
Envy can lead people to play political games, embrace mediocrity, make excuses, and become known for what they're against rather than what they stand for. Not only does envy hold leaders back, it paralyzes the entire organization. If we can learn to celebrate the success of others, keep our eyes on the unique calling we've been given, and replace envy with gratitude, we'll be one step close to leading in the most excellent way.
Fun & Interesting
Sam & Rivas working hard loading a shipment last week.
Eric Johnson getting Atlas Van Lines' attention by winning the Customer Service Award and helping Kearney Moving win the Hauling Excellence Award!
Coming soon!! - the overhaul is almost done on Jimmy 3
On the road with Bill - handling a shipment in New Mexico last week
I always appreciate a guy who knows how to use his equipment.
Policy & Procedures
Returning keys policy
We all need to work on this a little more. In the past 3 months we have lost 11 sets of keys. The cost of and hassle of replacement can be a problem so I want to refresh our memories on the policy.
1. Company may issue some employees a padlock and/or warehouse key.
2. Employees must return all keys at the end of employment or at the company’s request. 3. Do not duplicate company issued keys.
4. All company vehicle keys must be returned to the key rack at the end of use.
5. Employees may be fined $5 per set of keys if they are taken home.
Another area that needs to be addressed is paperwork for the trucks and trailers? Here is an example of how this can be a problem. Bill was stopped in the '04 and had a level 3 inspection on Saturday evening... It took him a while to track down the documents because they had been moved to somewhere back in the sleeper. Bill thinks that he was given the level 3 inspection because it took him so long to find his documents. The trailer (6611) also had expired documents. I believe that we are legally required to have the current documents within reach of the driver from the driver's seat. I think it's a no no to have to jump in the back and dig for them.
To address this issue with more consistency we need to follow these guidelines:
1. Binders with appropriate paperwork were made for each truck. The binders need to be put into the side door compartment. If that isn't available place it in the center console or back pocket of the drivers seat.
2. Do not place binders in the sleeper.
3. Before each trip the driver is responsible to make sure this paperwork is located and easily accessible.
4. Also check the trailers paperwork and make sure that everything is current. If it is not then make sure to inform the office.
Safety - Driver Fatigue
Don't be like this
Even if you aren't one of our CDL drivers this information applies. Drowsy drivers are involved in many fatal traffic incidents, frequently taking occupants of other vehicles with them.
The statistics are staggering and the more time you spend on the road; the greater the odds are that you'll be involved in such an incident. On-the-job driving involves heavy responsibility, so make sure you get enough rest to drive alert.
Here are some tips for staying awake and aware when you drive for your job, to and from work or on your own time:
Notes from the boss
Leadership - Focusing on Kindness
Now, I'll admit kindness isn't a word that's thrown around in many leadership circles. Kindness sounds weak. It brings to mind meetings filled with group hugs and seems to fit better with rainbows and unicorns than with vision statements and leadership. But in my experience authentic kindness has been a great way to lead. Showing kindness at key times in an individuals life can make or break their confidence and growth. This week let's look at a few key points on the subject of kindness and how it fits into our work and our lives.
Fun & Interesting
Early Morning Crew.
Flashback - Kearney Moving crew 6 years ago
Alex Hayes - New hire to begin in 2 weeks
And here is why we check our clearances on bridges.
Video of KMS Alumni Raufeon Stots fight - KO last Friday night in Omaha.
Policy & Procedures
All of our policy and procedures are tied to serving our customers with quality, integrity, and service. When we advertise our service to our potential clients they are expecting to receive what was advertised. I wanted to highlight a few things that we advertise on a regular basis.
We advertise that we offer floor protection to every customer. Now this doesn't mean that every customer will want it and it doesn't mean that everything needs to be covered. We can adjust the level of floor protection to each customers personality and needs. For us to be consistent with our marketing make sure this is being asked at every job.
Clean-cut, uniformed movers
We advertise this regularly because it is important to many of the people we serve. Many moving companies have employees that are sloppy and unprofessional. I am very proud of how often we surprise customers with our level of professionalism. Let's make sure we keep it up!
We regularly advertise that we are different because we are friendly caring movers that you can trust. All to often people get treated with rudeness or apathy by businesses. All to often people expect movers to be untrustworthy foul mouthed individuals that don't really care. Our customer feedback continues to reveal that people are surprised by how well we treat them. Thank you and keep it up.
Safety - Utility Knife Safety
There’s one hand tool that demands your respect over many others in the workplace, a tool that can cut you to the bone in an instant . . . the utility knife. Many workers use utility knives to cut strapping, puncture shrink wrap and open packaging. But one wrong move and these retractable blades can do serious harm.
In fact, nearly 40 percent of all injuries attributed to manual workshop tools in the US involve knives with retractable blades.
Many accidents involving utility knives occur for the following reasons:
The following are safety precautions to keep in mind when using utility knives:
Notes from the boss
Leadership - focusing on patience
Dealing with frustrating customers, irritating co-workers, or negative circumstance can really try our patience, At some point in our day, week, or year we are going to face something that really gets under our skin. How do you respond? How should you respond. Let me fill you in on a little secret - we don't become patient when things are easy; we tend to learn patience through the storms of life. Patience isn't one of those virtues that come naturally to many of us but the good news is that it can be developed over time. Here are some good things to think about when it comes to being patient.
1. Embrace the process.
Sometimes we find ourselves frustrated because we can't get things accomplished quickly enough. Embracing the process means that we look at the value of the journey itself not just the goal. If we aren't careful we can miss valuable lessons along the way that actually can be just as valuable as the goal itself. Sometimes the experiences that seem inconsequential to us are the training ground to prepare us for the job ahead. There's no true progress for the leader who is unwilling to patiently embrace the process. .
2. Be patient with people.
If we are going to be effective leaders, we also need to learn to be patient with difficult people. Whether it's a home, a business, or a ministry; everyone has a difficult time with someone. If we can remember that everyone is in the process of developing and learning (including ourselves) it will go a long way in helping us to be more patient.. Being patient doesn't mean that we ignore issues that need to be address but it does mean that we deal with people with the same grace we would want extended to us.
Fun & Interesting
Sam took a few days off last week but stopped by with his boys and to show off his new gun.
Eric picked up a client from Key West, FL a couple of weeks ago. He sent us the pic below. The only bummer was that it was spring break and there was a biker convention down there. He was stuck in slow traffic for 4 hours! At least he had a great view:)
Recently Atlas wanted us to do an inspection of our warehouse. Required was a picture of the warehouse staff in uniform. Not sure Roger and I represent us well.
Raufeon Stots is scheduled for another match in Omaha on Friday.
Sorry this link didn't work last week. I will try again its pretty funny..