Policy & Procedures
All of our policy and procedures are tied to serving our customers with quality, integrity, and service. When we advertise our service to our potential clients they are expecting to receive what was advertised. I wanted to highlight a few things that we advertise on a regular basis.
We advertise that we offer floor protection to every customer. Now this doesn't mean that every customer will want it and it doesn't mean that everything needs to be covered. We can adjust the level of floor protection to each customers personality and needs. For us to be consistent with our marketing make sure this is being asked at every job.
Clean-cut, uniformed movers
We advertise this regularly because it is important to many of the people we serve. Many moving companies have employees that are sloppy and unprofessional. I am very proud of how often we surprise customers with our level of professionalism. Let's make sure we keep it up!
We regularly advertise that we are different because we are friendly caring movers that you can trust. All to often people get treated with rudeness or apathy by businesses. All to often people expect movers to be untrustworthy foul mouthed individuals that don't really care. Our customer feedback continues to reveal that people are surprised by how well we treat them. Thank you and keep it up.
Safety - Utility Knife Safety
There’s one hand tool that demands your respect over many others in the workplace, a tool that can cut you to the bone in an instant . . . the utility knife. Many workers use utility knives to cut strapping, puncture shrink wrap and open packaging. But one wrong move and these retractable blades can do serious harm.
In fact, nearly 40 percent of all injuries attributed to manual workshop tools in the US involve knives with retractable blades.
Many accidents involving utility knives occur for the following reasons:
The following are safety precautions to keep in mind when using utility knives:
Notes from the boss
Leadership - focusing on patience
Dealing with frustrating customers, irritating co-workers, or negative circumstance can really try our patience, At some point in our day, week, or year we are going to face something that really gets under our skin. How do you respond? How should you respond. Let me fill you in on a little secret - we don't become patient when things are easy; we tend to learn patience through the storms of life. Patience isn't one of those virtues that come naturally to many of us but the good news is that it can be developed over time. Here are some good things to think about when it comes to being patient.
1. Embrace the process.
Sometimes we find ourselves frustrated because we can't get things accomplished quickly enough. Embracing the process means that we look at the value of the journey itself not just the goal. If we aren't careful we can miss valuable lessons along the way that actually can be just as valuable as the goal itself. Sometimes the experiences that seem inconsequential to us are the training ground to prepare us for the job ahead. There's no true progress for the leader who is unwilling to patiently embrace the process. .
2. Be patient with people.
If we are going to be effective leaders, we also need to learn to be patient with difficult people. Whether it's a home, a business, or a ministry; everyone has a difficult time with someone. If we can remember that everyone is in the process of developing and learning (including ourselves) it will go a long way in helping us to be more patient.. Being patient doesn't mean that we ignore issues that need to be address but it does mean that we deal with people with the same grace we would want extended to us.
Fun & Interesting
Sam took a few days off last week but stopped by with his boys and to show off his new gun.
Eric picked up a client from Key West, FL a couple of weeks ago. He sent us the pic below. The only bummer was that it was spring break and there was a biker convention down there. He was stuck in slow traffic for 4 hours! At least he had a great view:)
Recently Atlas wanted us to do an inspection of our warehouse. Required was a picture of the warehouse staff in uniform. Not sure Roger and I represent us well.
Raufeon Stots is scheduled for another match in Omaha on Friday.
Sorry this link didn't work last week. I will try again its pretty funny..