Policy & Procedure - to foreman & staff with more than 1 year experience
As we come into the busy season I want to remind all of us of the importance of our policy & procedures. As new staff comes on board they will follow your lead on what is important and what isn't. New hires don't know the company culture like you do. This means that even though they have policy & procedures explained in orientation... they won't know what it really looks like until they see you model it. I wan't to encourage you to do the following.
1. Your example matters - it is very helpful to new hires to see you modeling what they are suppose to do. Don't underestimate the power of a good example. The more we all model consistent behavior the better we can help new hires get where they need to be.
2. Your words matter - Don't just assume that your example is enough. Be willing to instruct new hires on what to do. Pay attention to things that need to be addressed and be ready to coach them along. Be kind but firm when needed. Also look for ways to encourage the right behavior.
3. Be willing to learn & re-learn. I will be a 'broken record' on policy & procedure so be willing to hear things you've heard before. The reason we do this is to keep these things fresh in our minds.
Safety - Complacency in the workplace
Webster’s Dictionary defines complacency as:
self-satisfaction especially when accompanied by unawareness of actual dangers or deficiencies
Complacency is perhaps one of the biggest problems we face in completing our day to day tasks. We are “used” to things being a certain way each time and unless the obvious comes right out and hits us . . . we can be oblivious to it all. This is state of mind can affect many things such as productivity, quality and safety.
As we come into busy season it is critical that each of us remember that complacency can cause a variety of concerns for the company.
1. Safety is the biggest problem. Complacency while driving can be deadly. Complacency while moving can cause injury.
2. Production is the next biggest concern. Complacency while working can lower the expected production that we expect to complete a job. This can be compounded if you are modeling a complacent attitude to your co-workers
There is much danger in going into “autopilot” when working on the job. All too often we don’t realize how complacent we are until we have a near miss or close call. Those events tend to jump start our hearts and focus our attention . . . at least for a little while, on the task at hand. So please stay sharp as you are working this week.
Notes from the boss