The KMS Scoop - 6/21/16

6/21/2016

Notes from the boss

Attitude.
Yesterday I started out by having another truck break down, and then the phone system went down, I forgot the right set of keys on the way to pick up another truck from the mechanic, and things just kept on happening, I was pretty frustrated by 9:30am. Each of you probably could give me a similar list of issues that frustrate you on any given day.

So how do we manage our attitude through challenging times. For some it's easier to than others to manage your emotions but all of us have to work at it. First of all I want to say how genuinely proud I am of the amazing attitudes that I am see from each of you. Our customers continue to be blessed by your great service. Here are some things that can help you on the days when things aren't going so well.

Consciously determine to be calm. Don't react, think! Remember your goals and respond appropriately. Choose to remain calm!
Communicate. When someone upsets you, tell them. Calmly talk to them about how you feel about their words or actions. Learn to express yourself better -- clear and composed. Choose to!
Remove yourself. Get away from the scene until you can respond without anger. Your success will not happen overnight. Take it one step at a time, one day at a time. Remember to relax. Keep in mind you can reach out to someone you trust for help. Choose to!
Frequently take time for yourself. Do something you enjoy like walking in the park, swimming, reading the Bible, or seeing a feel-good movie. Do something nice for someone you admire. It's okay to feel good about yourself. Choose to!
Look for the positives. Don't dwell on the negatives. "Don't sweat the small stuff." Don't worry about things that are out of your personal control. This is difficult, but an attitude and behavior that can be learned!

Company News

Kearney Moving will officially be closed on July 4th. I realize this is a change from what we have originally said but the jobs have not filled in for that day like we anticipated. Everyone has been hitting hard so let's all enjoy a 3 day weekend. Everyone will be expected back to work on the 5th. If you want hours on the 4th let me know and we will see about possible options.
I need your help. Someone in the community has been gaining access to the river without my permission. If you see any cars you don't recognize on KMS property, sitting down by the river, or using the gate in the employee parking lot let me know via text ASAP.

Customer Comments

"It was very pleasant. Every aspect of Kearney Moving was very professional and courteous. Turned an unpleasant task into an enjoyable one - McVicker" (nice job to Sam, Alex, Zach, and Cody)
"Great guys - I felt the piano was safe in their care. Thank you! - Erin Hanna." (nice job Weinberg, Marcus, Ian, Alex)
"Everyone was so nice and considerate of our things - Fleer." (nice job to Hofer, Sohler, Bober, Jones, Matt.)

Employee Recognition & Staff News

Chris Rivas as you know has officially received his CDL. Nice job Chris!!
Bill Werner - Tip Award
Chris Brown - Tip Award
Josh Nelson - Peoples Choice Award

Policy & Procedures - reminders

Reciepts & Cash. Many of you are handling company cash. Remember to save receipts and turn them in at the end of the day. If you have any change it needs to be turned in as well. You are responsible to label the receipt based on what you purchased & why. For example if you fueled up the Venture you need to label your receipt "Fuel for Venture". You also need to put your name at the top of the receipt.
Parking straight trucks. We still need to keep the trucks organized a little better. All trucks need to be neatly parked about 3 ft apart in a straight line starting with the Quad (furthest west); then the Jimmy's, then the Ford Straight truck, then the 2 small pack vans.
Morning pretrips - drivers make sure you are doing a basic pretrip each morning. A minimum of the following should be performed: check oil, check radiator, check tires, check lights. We can't afford mechanical break downs due to not checking these items.